National Powersports Distributors

Our Story

In late 2001, right after the 9/11 attacks, my wife Amy and I decided that the money we were investing into our retirement funds would be better spent on starting a business. I started buying mostly vintage bikes and fixing them up. We decided that selling on the Internet, rather than in a traditional “Brick and Morter” setting made more sense. From those simple beginnings National Powersports was born. Since we were selling bikes to many people who didn’t have an opportunity to see them in person first, we developed a very detailed system of checks, services and detailing that revealed way more than what was typically done by a traditional dealership. This allowed our customers to know the exact condition of what they were buying, even if they were 3000 miles across the country.

Although our emphasis in the beginning was on vintage bikes, soon the requests for modern bikes started to come in from around the world. People wanted to buy from us, even if we didn’t currently have what they were looking for, because of how thorough we were. The depth of information that we revealed about our bikes was something that was not being done, even in traditional dealer locations. This allowed us to begin selling all types and years of Motorcycles, ATVs, Snowmobiles, Scooters and Watercraft. Since starting, we have expanded our location many times and the growth continues to this day. In 2006 we moved to 701 Riverwood Drive, Pembroke NH to a 15,000 square foot facility. In this location our first true retail store was opened. In 2013 we moved to our current 55,000 sq/ft location.

To this day, we are not a traditional dealership. None of our team is paid on commission. Our shop is set up to duplicate our on-line buying experience. Because we sell so many vehicles on-line, walk-ins are not our only avenue for sales. There is no high-pressure for the people that visit us. Our pricing is extremely competitive because we work on a smaller margin and turn our inventory more than the industry standard. When you factor in the depth of servicing/detailing and warranty that we provide, we hope you will find our bikes to be some of the best values available.

National Powersports' success is due to one primary factor. The first line on the company service statement is "Tell the truth". That is the guiding principal for everything that we do. At the end of the day, it’s not just about making money. It is about building a company that has integrity and value to our customers. I believe with all my heart that if you do the right thing, the bi-product is a healthy company. The group of people who love motorcycles are like family. I only sleep well if I know that everybody gets treated well and is told the full truth about the vehicle they are purchasing.

National Powersports has received many business awards, including being featured in Entrepreneur Magazine. We have been on the list of Top 100 family businesses by Business NH Magazine for several years as well. But honestly, the only award I’m interested in is a customer who is happy with their purchase.

Nate Sanel, Owner - National Powersports

Our People

I’m often asked the question “How did you build such a big company so quickly?” Without hesitation, I tell them the secret of our success is our employees. Exceptional business’ start with exceptional people. Our employees are hired not only by their skillset, but also their ability to connect with and serve other people. We work hard to attract people who whom already believe in the company philosophy of “tell the truth”. Our hiring process is one of the most comprehensive in the industry, and the result is one of the best crews you will ever encounter in the motorcycle business.

Nate Sanel
Owner, National Powersports

Our Process

1) RECEIVING

Our process begins with an evaluation of the vehicle and a review of any known history.

2) SERVICE

Once on the mechanic’s bench we perform any needed repairs, a full service, and a NH State inspection. Then the bike is taken for a test ride to confirm it’s running condition.

3) DETAILING

Our 15 step detailing process brings out the best in every bike. People often confuse our used bikes for new ones!

4) MARKETING

We want you to know everything about the bike before you buy! That’s why we provide great photos, a high definition video, and thorough reports.

Our Customers

Nathan, I wanted to let you know how much I love my '01 Super Glide. I also wanted to tell you how much I appreciate the exceptional service I received from your staff. Jeff in particular, who answered my endless questions, deserves special recognition. His knowledge, professionalism, and patience were outstanding. Thank you for a great experience. I recommend your organization to anyone considering the purchase of a quality used motorcycle.

STEVE BILES

Nate, I picked up my purple Vulcan 800 from the shipping company last week. I been riding it as weather permits and I'm very happy with the deal I got from you. The bike is everything you advertized and the condition of the bike is excellent. I didn't expect the paint and chrome to look as good as it does. If I run into anyone looking to buy a bike, I will happily recommend you.

LARRY NIEDERKORN

I want to thank you and your staff for the wonderful buying and customer service experience. I am now enjoying my Kawasaki Vulcan 900 and want to thank all those involved for their prompt and courteous attention. I just want to say a special thanks to Justin. You're the best! Nathan, it starts at the top and your have created a culture that would make anyone proud to work there. Congrats, and much more success.

WM BOVA

I just wanted to send you a note explaining how well my whole experience went with you and your company. Everyone was extremely helpful and professional. This is not my first internet purchase, but it is by far, my largest. I have to admit that making a purchase this size, sight unseen, is an eye opener but all went very well. You can count on me to pass the good word of mouth around about you and your company.

DAVID - MISSISSIPPI

Thank you so much for the pleasant experience and easy transaction. This was my first large purchase from ebay and you made this a very enjoyable experience. The communication was great and everyone I dealt with was very friendly and helpful. There is so much fraud now days that making large purchases are often difficult and risky but you made this a simple process for me and I greatly appreciate it. I wish more companies had your business ethics and given the opportunity in the future I will come back to your company in the future. I will also recommend you to my friends and family due to your customer service.

STACEY GATES

Greetings, Got my bike today, rode it, and love it!!!! Just want to thank all of you there at national powersports for the great experience and the great bike!!! Everyone I dealt with there was a pleasure to deal with and I will be a customer for life!!! Thanks again and Happy New Year!!

JOSH HUOT

I purchased a 2010 Kawasaki Vulcan 900 a couple of months ago. I just wanted to let you know how happy I am with this bike. I'm having a great time! I appreciate all the help you provided. I hope this bike lasts me a long time, but you can be assured that when it is time for a new one, I will be back in your store.

JEN STONE

Nathan, Over a month ago I purchased a BMW R1100 RS off of ebay from your company. I just wanted to write and say what an absolute great experience it was. I was a little apprehensive but the entire process from viewing, arranging finance, talking with your sales guy (Aaron I think) to delivery was just great and couldn't have been better. As for the bike itself, an incredibly beautiful and powerful machine. Your business will do well to stay with the current business plan. Thank you, and if you ever find yourself in the DFW area, please call.

MARK S. GARDNER

JOSH HUOT

This is a note of thanks to Aaron, who helped me so much with my purchase of a 2007 Nomad. It was kind of daunting to come down from Canada to buy a bike, sight unseen, except for pictures on your site. But everything was as described, the bike works beautifully, & the extra parts I ordered arrived within a couple of weeks. Now that the weather's great, I'm enjoying my ride. I wouldn't hesitate to deal with you again & I've told all my friends, so you might see me again with some buddies next time.

ALLAN CROSS, NOVA SCOTIA

Hi everyone at National Power Sports. I arrived back home after a 14 hour turn around drive down to pick up my bike from you, I just wanted to let you all know that I am very pleased with my 2003 Honda Sabre and the service that I received when I was there, everyone was exceptional and very pleasant to deal with, I was introduced to all that I had talked with over the phone. I was very surprised at this because I did not spend big money on a high end bike but was still treated as thou I spent 15G. Out of all the business I have dealt with I have to say you’re the best. Your staff is knowledgeable and were willing to take the time out of their day for any questions I had and made sure that I was taken care of. To your mechanic (sorry I forget his name) thanks for the help teaching me about my new bike and loading it onto my truck the 6 hour drive back it did not move at all.Again Thanks and looking forward to purchasing my next one with you and will recommend your business to anyone I talk with.

CAPTAIN TODD NICHOL

Nathan: Just a note to let you know my bike arrived Thursday and it's just as nice as you advertised. It's been a real pleasure to do business and I will gladly recommend you to anyone. As a fellow small business owner, I can't overemphasize the gratification one gets from dealing with people of integrity. Keep doin what you're doin buddy, and thank your staff for me.

JOHN FRYER RICHMOND

Hi guys, I just wanted to let you know that I am very happy with the bike, it arrived safe and sound at my house and is absolutely beautiful! Very happy with the bike. I now know where to go or send friends who are in the market for a bike. Thank you!

YAROSLAV

Gentlemen, I recevied the other hard bag insert from you today, thanks for sending it over. I had a very positive experience with everyone I dealt with at National Powersports in purchasing my 2007 Yamaha FJR 1300. Great customer service, professional salesmen and straightforward info on the Yamaha, it is in the condition that you said it was, nothing misrepresented. Very timely responses to my inquires on the bike and the great customer service is the main reason I purchased the bike from National Powersports.Thanks Again!

BRUCE MILLER

JOHN BROUSE

To the guys at National Powersports Distributors. What an awesome job!! I took delivery of my 2006 Kawasaki Vulcan 900 Classic yesterday, 3 Mar 08. The photographs from the website did it no justice. It was it great. This being first bike made me a little nervous, but everyone there made everything go flawless. I will recommend your shop to everyone I know. I hope someday to be in your area and personally thank you. Outstanding Job!!!!

BILL SCHROEDER